De-Escalation Skills and Awareness - Refresher

Our refresher De-Escalation Training centres on crisis prevention and intervention in the workplace. It offers proven strategies for recognising, defusing, and controlling aggressive behaviour from members of the public through the use of crisis intervention techniques and communications combined with understanding of attitudes, emotions and behaviour. 

The training is designed to teach best practices for managing difficult situations and disruptive behaviours from visitors/members of the public at your workplace. Trainees learn how to identify threats and use nonverbal and verbal techniques to defuse hostile or aggressive behaviour. They also learn how to control their fear and anxiety in a crisis and avoid injury when a crisis becomes physical. Trainees are taught how to respond to a variety of situations, including natural disasters, terrorist attacks, and fires.

The training includes the following:

Identifying violent or aggressive intruder
Being able to recognise indicators of an active/passive trespasser or individual under the influence of drugs or alcohol that could potentially cause harm in the workplace.

Developing respectful and humane approaches to crisis intervention
Being able to intervene with crisis in the most humanitarian way as possible and by treating physical approach as last resort.

Intervening safely in a violent situation
Being able to safely mediate in a hostile situation by having been equipped with thorough knowledge concerning crisis prevention and the barriers to successful crisis intervention.

De-escalating dreadful situations
Being able to tone down violent conditions positively by effectively practicing the art of de-escalation.

Performing effective lockdown procedures
Being able to carry out lockdown procedures effectively without alerting the intruder or escalating the situation and keeping one’s self and others safe.

Improving staff confidence and boosting morale
Being able to develop staff confidence knowing that they are equipped with ample knowledge in handling crisis effectively and safely.

This training is offered both Online and Face-to-Face. Please get in touch to discuss your training needs.

CLICK HERE TO BOOK THE FACE-TO-FACE VERSION

Online training is a good supplement to practical experience and competency, and can be a way to gain knowledge and understanding before or after practical training. It is a great way to learn about the training and all the course content before or after discussions with our trainer(s). It can also be used as an effective safety and awareness training refresher and in large scale or rapid roll-out training situations. Online Training in some cases may not be suitable and it is up to the individual or management to decide when and where appropriate. Contact us to discuss the options or check out our website for upcoming face-to-face courses.