De-Escalation Skills and Awareness - Refresher

Our refresher De-Escalation Training centres on crisis prevention and intervention in the workplace. It offers proven strategies for recognising, defusing, and controlling aggressive behaviour from members of the public through the use of crisis intervention techniques and communications combined with understanding of attitudes, emotions and behaviour. 

The training is designed to teach best practices for managing difficult situations and disruptive behaviours from visitors/members of the public at your workplace. Trainees learn how to identify threats and use nonverbal and verbal techniques to defuse hostile or aggressive behaviour. They also learn how to control their fear and anxiety in a crisis and avoid injury when a crisis becomes physical. Trainees are taught how to respond to a variety of situations, including natural disasters, terrorist attacks, and fires.

The training includes the following:

Identifying violent or aggressive intruder
Being able to recognise indicators of an active/passive trespasser or individual under the influence of drugs or alcohol that could potentially cause harm in the workplace.

Developing respectful and humane approaches to crisis intervention
Being able to intervene with crisis in the most humanitarian way as possible and by treating physical approach as last resort.

Intervening safely in a violent situation
Being able to safely mediate in a hostile situation by having been equipped with thorough knowledge concerning crisis prevention and the barriers to successful crisis intervention.

De-escalating dreadful situations
Being able to tone down violent conditions positively by effectively practicing the art of de-escalation.

Performing effective lockdown procedures
Being able to carry out lockdown procedures effectively without alerting the intruder or escalating the situation and keeping one’s self and others safe.

Improving staff confidence and boosting morale
Being able to develop staff confidence knowing that they are equipped with ample knowledge in handling crisis effectively and safely.

This training is offered both Online and Face-to-Face. Please get in touch to discuss your training needs.

CLICK HERE TO BOOK THE FACE-TO-FACE VERSION

Prerequisites: While there are no formal prerequisites for this e-learning course, prior practical experience or relevant training is recommended to get the most out of the content.

This online training module is a great way to build foundational knowledge and support competency in the topic area. It’s ideal for learners looking to gain understanding before or after attending face-to-face training with our qualified trainers. It can also serve as a valuable refresher for safety awareness or in situations requiring rapid or large-scale rollouts.

Please note: This e-learning module is not a replacement for face-to-face training. It is designed to complement hands-on learning and practical experience. We strongly encourage learners to seek advice and participate in the practical component of training to ensure competency and safety in real-world applications.

Online learning may not be suitable for all individuals or roles, so it’s important for management or the learner to assess whether it’s the right fit. For guidance, or to book a face-to-face course, please contact us directly or visit our website to view upcoming training options.