De-Escalation Skills and Awareness

Our De-Escalation Training centres on crisis prevention and intervention in the workplace. It offers proven strategies for recognising, defusing, and controlling aggressive behaviour from members of the public through the use of crisis intervention techniques and communications combined with understanding of attitudes, emotions and behaviour. 

The training is designed to teach best practices for managing difficult situations and disruptive behaviours from visitors/members of the public at your workplace. Trainees learn how to identify threats and use nonverbal and verbal techniques to defuse hostile or aggressive behaviour. They also learn how to control their fear and anxiety in a crisis and avoid injury when a crisis becomes physical. Trainees are taught how to respond to a variety of situations, including natural disasters, terrorist attacks, and fires.

The training includes the following:

Identifying violent or aggressive intruder
Being able to recognise indicators of an active/passive trespasser or individual under the influence of drugs or alcohol that could potentially cause harm in the workplace.

Developing respectful and humane approaches to crisis intervention
Being able to intervene with crisis in the most humanitarian way as possible and by treating physical approach as last resort.

Intervening safely in a violent situation
Being able to safely mediate in a hostile situation by having been equipped with thorough knowledge concerning crisis prevention and the barriers to successful crisis intervention.

De-escalating dreadful situations
Being able to tone down violent conditions positively by effectively practicing the art of de-escalation.

Performing effective lockdown procedures
Being able to carry out lockdown procedures effectively without alerting the intruder or escalating the situation and keeping one’s self and others safe.

Improving staff confidence and boosting morale
Being able to develop staff confidence knowing that they are equipped with ample knowledge in handling crisis effectively and safely.

As with all of our competency-based training, this course can be tailor-made to suit your workplace's specific needs.

An example of who might need this could be: a receptionist who is verbally and physically threatened by a customer to their workplace.

This course is also available online.

CLICK HERE TO BOOK THE ONLINE VERSION

NOTE: This course does not issue Unit Standards.